Your Shopify store is growing. So is your inbox. 50 customer emails a day becomes 200. You can't hire a support team yet. But you need one.
Every customer emails asking for tracking info. Each one takes 3 minutes to look up and respond. At 50 per day, that's 2.5 hours of pure order-status emails.
Returns require careful handling — check the policy, confirm eligibility, send instructions. Slow responses mean disputes, chargebacks, and angry reviews.
A customer emails asking about sizing. You're packing orders. By the time you respond, they've bought from a competitor who answered faster.
Your product is great. But a 48-hour support response time earns you 1-star reviews. "Product was fine but support was terrible." That kills your conversion rate.
Takes 30 seconds. We learn how you write and configure the AI for ecommerce work.
Every email classified. Every response drafted in your voice. Order status inquiries get instant drafted responses, return requests are handled with your policy, and product questions are answered from your catalog knowledge.
Nothing sends without you. Open your queue, review drafts, tap approve. Done.
Stores that respond to support emails within 1 hour have 30% higher repeat purchase rates.
The average e-commerce customer lifetime value is $200-$500. Fast, helpful support responses increase repeat purchase rates by 30%. For a store with 1,000 customers, that's $36,000+ in additional annual revenue from retained customers alone. Plus, faster response to pre-sale questions converts more browsers into buyers.
Shopify Store, Tempe, AZ — Handcrafted Leather Goods
"I was getting 80+ support emails a day and drowning. Hiring wasn't in the budget. AssistantAI handles 90% of them — order status, return instructions, sizing questions. I just review and approve. My support rating went from 3.8 to 4.9 stars and my repeat purchase rate is up 35%."
The AI drafts responses based on the email context. If a customer emails their order number, the AI drafts a professional response template that you can quickly customize with the tracking info. For full automation, we can integrate with your Shopify store via API.
During onboarding, we configure the AI with your return policy. When a customer requests a return, the AI checks the described situation against your policy and drafts an appropriate response — approval, denial, or request for more info.
AssistantAI works with any e-commerce platform. It manages the email communication layer — customer service, pre-sale questions, return handling — regardless of which platform you use.
Our Starter plan at $199/month is designed for small stores. If you're spending 2+ hours a day on customer emails, that time is worth far more than $199.
Try it. If you don't save at least an hour a day in the first week, cancel. No hard feelings.
Start free trial →